Wheyhouse organic raw cacao powder is a natural Mayan superfood. Sourced directly from South American plantations where farmers have cultivated these hereditary crops through maintained ancestral techniques for hundreds of years. Cold pressed to preserve the living enzymes and remove the fat, the result is the highest quality cacao powder available in today’s market known as the ‘Criollio’ variety. Recognised as ‘The King of Cacao’ it makes up just 1% of total world cacao production and is much valued for its higher quality, superior flavour and soothing fragrance. Whether blended, shaked, mixed or baked this is chocolatey goodness as nature intended.
We offer free delivery on all orders throughout New Zealand including rural delivery addresses. Please note we cannot ship to PO Boxes. Packages may be picked up within Auckland upon request.
Orders will be confirmed and processed via email communication with the buyer we do not print physical invoices / receipts unless specifically requested. We will create electronic invoices for larger orders or upon request.
Orders are shipped Monday to Friday (excluding public holidays). Once an order has been processed it will be dispatched the following business day. We use a door to door courier service for direct and secure shipping. Please allow 1-2 working days for North Island delivery & 2-3 days for South Island and rural delivery.
All parcels will be assigned with a unique track and trace number for security purposes. These will be available upon request but please allow up to 24 hours for tracking information to become available.
Order status can be tracked online at http://www.fastway.co.nz/courier-services/track-your-parcel
The first tracking update order received or currently in transit means that the courier has the order on hand and it is in transit to their closest depot for sorting.
All packages require a receivers signature upon delivery or will not be delivered. Customers may opt out of signing where the courier will simply leave the package at the address however this will relieve both Wheyhouse and the courier of any liability relating to product damage or theft. If this is the case simply state no signature required in the order notes when purchasing.
If you are not home at the time of delivery the courier will leave a calling card with contact information to reschedule a delivery time at your convenience. Alternatively list a work address for delivery during business hours to ensure hassle free receipt of your order.
Slow or Undelivered Orders
Please notify us if your order has taken longer than expected to arrive. Shipping delays happen from time to time and can be for a number of reasons. We will follow up directly with the courier, provide a tracking number for personal reference and an explanation when possible.